Field Strategy & Operations Manager, Utah County

Giant helps people keep their homes in good shape. Customers get clear tasks and real follow-through, and every job is tracked in the Giant app so nobody has to guess what happens next.

You lead Giant’s field work in Utah County. You manage two teams at once: the handymen who serve customers, and the AI tools that prepare visits and draft messages. You check the AI’s work and hold a high bar for both.

What you will do

• Hire, coach and lead a team of handymen. You own quality, retention and team culture.
• Run daily operations with an AI toolkit: visit preparation, customer message drafts, scheduling and performance dashboards.
• Review and verify AI output, and decide which workflows earn more autonomy over time.
• Own the customer experience in your county, including escalations, with hospitality and urgency.
• Partner with recruiting to keep hiring ahead of growth.
• Use data to catch problems early, then build playbooks that fix them for good.

What you will accomplish in six months

• Own county performance: quality, retention, utilization and visit feedback, reviewed weekly and acted on.
• Build and coach the handyman team through ride-alongs and structured feedback, with a hiring pipeline that stays ahead of plan.
• Make the AI toolkit your own. Add workflows and move at least one from human-reviewed to trusted automation, with a verification habit that scales.
• Set the hospitality standard by modeling it and training it, measured by customer retention, visit feedback and referrals.
• Grow the county by hitting utilization and retention targets as Giant expands coverage.

What we look for

• Three or more years in operations, strategy or field management, ideally at a startup or tech-forward company.
• Real people leadership: you have hired, coached and held a team accountable. Managing frontline or field teams is a strong plus.
• Hands-on AI use with concrete results, and the habit of checking output before trusting it. Building agents or workflows with tools like Claude is a strong plus.
• Data instincts: you use numbers and dashboards to guide decisions.
• A hospitality mindset and real care for customers and teammates.
• A valid driver’s license and reliable transportation.
• Hands-on familiarity with home maintenance and repair is a plus.

Where you work

• This role is based in Utah County, in the field and in person. It is not remote.
• You will coach handymen in driveways and on ride-alongs.