Monitoring
We monitor the Giant service we operate and surface service issues for human attention.
Our service commitment
Clear duties. Human review when our service needs attention.
Giant is responsible for its own monitoring, privacy safeguards, evidence, and human escalation or remediation.
What we own
Privacy safeguards
We apply the privacy controls and access limits described in our policies to Giant's own service.
Evidence
We keep service evidence and limitations visible so a person can understand what happened.
Human remediation
A Giant Success Manager can assess and document a service concern and decide the next appropriate step for Giant's own work.
Reviewing our own fee
A Giant Success Manager may manually review a documented request about Giant's own success fee. A review is not automatic and is limited to that fee.
A review records the concern, supporting service evidence, and the human decision. It does not change a statement of work or create a payment obligation for anyone else.
Where this stops
We do not take on the project outcome, vendor work, or losses outside Giant's own service.
For a service concern, use the Talk to a human control. It begins without adding details from your workspace or contacting an outside service.